Frequently asked questions

Around the stores on MauKart, including Port Louis, Curepipe, Ebène, Grand Baie, Phoenix, Quatre Bornes, Rose Hill and Cascavelle. Add your address in the shop to see which stores reach you.

Each store sets its own delivery fee and minimum order, shown on the store before you shop. There is also a service fee of 4% of your basket, never more than Rs 60. You see every fee before you pay.

Cash on delivery. Exact change helps the rider. Paying by card or by MauCAS QR code is on its way.

Yes. Order for as soon as possible, or schedule a delivery window that suits you. When a store is closed, you can schedule for when it opens.

Once a rider picks up your order you can follow them live on a map, right to your door.

Every order has a 4-digit code. Give it to your rider at the door: they need it to complete the delivery, so your shopping only goes to you.

Yes, if you are 18 or over. You confirm your age when you order, and the rider checks ID at the door and hands the order to an adult.

Yes. Your tip goes straight to your rider, on top of the delivery fee.

Enter it at checkout. MAUKART100 takes Rs 100 off your first order of Rs 800 or more at the stores showing the offer.

Chat with our team from Help in the app, or email support@maukart.mu. We usually reply within a few minutes during opening hours.